time in operation, we have come across a number of frequently asked questions.
To better serve you, we’ve compiled a list of our most frequently asked
questions. Before reaching out to our team, have a look at our FAQs to see if we have already answered
Don’t see your
question listed under our frequently asked questions? Head over to our “Contact Us” page and reach out to us via
phone or email. A member of our team is always on call 24/7 365 days a year to
best address your questions, comments, or concerns.
What are your contact options?
888 987 4410 (English)
888 987 6604 (Arabic)
222 13966 (Arabic)
Is re-confirmation needed?
Absolutely not. If you insist we recommend that you call 48 hours prior to check-In by call us
or call the hotel.
How I can amend my booking?
Bookings are confirmed
instantly, to make changes send us an email to Support@ComoTrip.com, some hotels are restricted with amendments, we always try our best.
How I can cancel my booking?
How long should i wait for refunds?
- Send us an email on Support@ComoTrip.com
from your registered email, however we will apply the
cancellation policy that you accept prior of booking.
- We will refund the due
amount back to the same payment method you paid, this would take 3 to 7 working
What are the payment methods
you offer? is there hidden commission on payment?
No hidden commission on payment,
and available payment methods is Debit Cards and Credit Cards like (Knet – Visa
– Master – Sadad – Amex – Qpay – Benefit).
Does my credit card information
Yes, your credit card information
is secure and ComoTrip.com is not save those payment information in its database. Moreover our site
secured with SSL 256.
Can I pay a deposit for my
booking and pay the balance later or at the hotel?
payment will have to be made at the time of booking itself.
What is the hotel check-in
check out times?
Standard Check in is 15:00 PM and
check out is 12:00 PM (Hotel Local Time), some hotels as courtesy show some
How can I provide my special
At the time of inserting the
travelers names, you will find optional field for special
requests, keep in mind all the requests
subject to availability and cannot be guarantee.
What currencies does
We are accepting USD, SAR, EUR and
I have not received the booking
confirmation and payment has been charged, what to do?
No worries simply contact us, make sure to provide
us some references so we can reach the booking.
Is breakfast included in my
All the inclusions like meal plans,
etc. are shown at the time of booking.
Can I check out of the hotel
before the planned date?
Yes, However, the cancellation charges will be applied as per hotel policy, we can’t
guarantee you the refunds of remaining days unless you get a letter from
hotel desk that they do not mind refunding the remaining days.
I will do late check In, should
I inform you prior travel date?
Yes, its very important to notify
us that you will do late check In, otherwise the hotel may consider the booking
as (no show), its mean that guest would not come at all, usually late check in mean
after 6:00 PM (Hotel Local Time)
Where do I get contact details
for the hotel which I have booked?
You will find it in booking
confirmation email and the hotel voucher.
I can’t find my preferred hotel
in search results. What could be the reason?
We might not have availability for
your preferred hotel for the check in and check out you have selected. In case
you are flexible with dates, please select alternative dates.
Do I need to carry some
document to the hotel while checking in?
Yes, you will be required to carry
the hotel voucher at the time of check-in along with a valid photo ID which
should be your passport copy.
How do I book a room that meets
my accessibility needs?
While performing a search for a
hotel of your choice, there you will be able to find a filter for accessibility